Home Care Agency Owners
Running a home care agency takes heart—and a whole lot of organization. FTBS Virtual Assistants help agency owners stay focused on care delivery while we manage the backend—from staffing coordination to billing and compliance.
Scheduling & Staffing Coordination
- Caregiver Scheduling & Shift Management
Assign caregivers based on availability, client preferences, and care needs—quickly and accurately. - Call-Out & No-Show Management
Proactively respond to last-minute call-outs, fill open shifts, and communicate updates with clients and caregivers. - Timesheet & Visit Log Tracking
Collect, verify, and organize caregiver time and visit documentation for accurate billing and payroll.
Client & Family Communication
- New Client Intake & Onboarding
Assist with gathering medical history, care plans, service agreements, and family contact info. - Ongoing Client Check-Ins
Perform wellness calls, gather feedback, and identify any changes in service needs. - 24/7 Support Line
Provide after-hours support for urgent questions, schedule changes, or updates. - Family Updates & Coordination
Keep family members informed about services, care updates, and billing.
Administrative & Compliance Support
- Documentation & Records Management
Maintain organized client files, caregiver certifications, and compliance paperwork. - Care Plan Updates
Assist with updating and documenting care plans based on caregiver or nurse input. - Compliance Reminders
Track expiration dates for licenses, background checks, CPR certs, and other key compliance items. - State Survey & Audit Preparation
Support you in staying inspection-ready with organized records and proactive alerts.
Billing & Insurance Coordination
- Private Pay & Insurance Billing Support
Generate invoices, track payments, and communicate with clients or payers. - Payroll Reporting Assistance
Compile timesheets and reports to support your payroll team or provider. - Medicaid Waiver Support (if applicable)
Help manage authorizations, billing entries, and documentation for state-funded programs.
Our Collaborated Clients
Our Specilized Softwares
