DME Providers

Managing durable medical equipment orders, patient needs, and insurance processes takes time and precision. FTBS Virtual Assistants help DME providers stay efficient, compliant, and patient-focused—with expert support behind the scenes.

Order Processing & Fulfillment Support

ME Order Intake & Verification
Collect and verify physician orders, prescriptions, and patient information.
Product Availability & Inventory Coordination
Check stock, coordinate with warehouses, and communicate timelines with patients.
Delivery Scheduling & Follow-Up
Schedule deliveries or pickups and follow up for successful fulfillment and satisfaction.
Prior Authorization Assistance
Handle documentation for insurance approvals—saving time and reducing rejections.

Insurance & Billing Support

Insurance Eligibility Checks
Verify patient coverage for Medicare, Medicaid, and private payers.
HCPCS Coding & Documentation Review
Ensure accurate codes and required documentation are in place before billing.
Claims Submission & Denial Follow-Up
Submit clean claims and follow up on rejections or pending authorizations.
Invoice Management & Patient Billing Inquiries
Help answer patient questions on bills, statements, and payment plans.

Patient & Provider Communication

Intake Form Collection & Patient Education
Assist patients with completing forms and understanding how to use their equipment safely.
Doctor Office Follow-Up
Communicate with referring providers for missing documents, notes, or signatures.
Recurring Supply Orders
Reach out to patients for reorders of CPAP supplies, catheters, wound care, or other recurring DME needs.

Practice Optimization & Workflow Management

CRM & EMR Data Entry
Keep records clean and up to date for compliance and reporting.
Tracking & Reporting Support
Generate custom reports for claim status, inventory, delivery, and performance KPIs.
Compliance Monitoring Assistance
Support with documentation tracking and audit readiness for Medicare and insurance providers.